Today I’m joined by Carly Stebbing, Principal and Founder of Resoltion123 – an online law firm for employees.  Carly is passionate about making justice accessible to the average Australian. She established Resolution123 to employment law quick, simple and affordable for employees.  

I approached Carly as a guest on the show because I was interested in learning about her online web app – a clever online tool that allows clients to upload information about their circumstances and find out if they have a claim. As well as this, Carly shares a wealth of knowledge about running a legal practice as a business in the true sense of the word. She shares how she saw a gap in the market and worked out how to service it and is a prime example of what a client centric approach really looks like. 

Here’s a summary of the things we talk about: 

3:03 The 3 steps to Resolution123 – assess, assemble, accelerate

3:19 First of a kind web-app that replaces a lawyer’s initial consult

5:10 Tackling the access to justice crisis by providing services to the “missing middle”

8:13 Why we shouldn’t automate everything

9:41 The value of niche positioning

12:15 Behind the scenes – how the work gets done (hint: there are real humans!)

15:25 How Resolution123 can provide legal services for less, and why they choose to

18:31 Points of difference in the client engagement process

21:02 Retraining staff who have come from traditional law

24:13 Learning some business savvy!

25:55 The start-up mindset

26:52 Concentrate on the “why”

Shout out to Legalite 

This episode is brought to you by Legalite Horizons, a new model giving principal-level lawyers the platform to grow their practice while being fully supported.  Join a recognised, award-winning law firm with access to infrastructure and support. Best of all, you’ll get to keep the lions share of what you bill and enjoy complete freedom to run your practice the way you want. 


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